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SHIPPING & RETURNS

Billing  & Fulfillment

Payment Options

We accept all forms of payment. This includes cash, credit card, money orders, and PayPal

General Policies

You are responsible for keeping all credit card details and contact information current to keep your account in good standing. Please email thefeatherstouch@gmail.com to update your billing information.

Billing

You will be billed automatically every 30 days (or the nearest weekday) for recurring charges, or at intervals otherwise agreed in our contract.

Billing Disputes

In the unlikely event of a disagreement between us regarding your services or deliverables, you agree to make a good faith attempt for 30 days to communicate with Company prior to initiating a charge back.

Delinquency Policies

If the credit card is declined, we will continue to attempt to charge the card on file every 3 days for 30 days (up to 5 times). We will attempt to notify you for updated contact information.

Delinquency Accounts

After 45 days without payment, your account will be considered delinquent. All accounts 15 days past due may be disabled or de-activated until balances are paid in full.

Return Item Fee

There is a $50.00 insufficient funds check fee for returned checks in addition to the amount still due.

Charge Backs

If a customer initiates a charge back, we will assess a $250.00 processing fee for each individual charge back. Regardless of the outcome of a charge back dispute by a credit card company or payment processor, we reserve the legal right to enforce our agreements and collect past due balances in court.

Collections Fee

In the event an account is submitted to a third-party collections service, the client will be responsible for the full amount of the collections fees, in addition to any other fees previously assessed on the account.

Cancellation

Cancellation of an account does not dismiss outstanding invoices or the contracted commitments. At the time of cancellation, any outstanding balance must be settled. All cancelled accounts with an outstanding balance may be automatically turned over to a third-party collection service. This paragraph does not invalidate our refund policy.